Retail Return Policy
When purchasing items purchased from AquaBead.com you get a 15 Day Money Back Guarantee.
Here is what we charge for returns:
- We deduct the actual shipping and handling fees
- A 15% Restocking fee
- This applies to most items unless noted in writing.
- Credits are usually processed within 14 days of receipt of item.
- All items must be SEALED!
Exchanges: When exchanging brand new sealed items for another product, we follow the same policies outlined here but NO restocking fees!
Merchandise must be returned in the original brand new sealed condition as delivered to you.
- Closeouts, special orders, as well as daily deals and Weekly and monthly specials are not returnable.
- Return Policy only applies to retail sales. Wholesale sales have there own policy.
- All returns must be sent to us at the senders expense. AquaBead.com can not incur shipping charges for returned packages.
* Returned items must have a Return Authorization Number Clearly noted on the top of the box. Items that do not have this number will be be refused at the senders expense.
Free or Reduced Freight
- If you received FREE or Flat Reduced Rate shipping and you decide to return your order to us, we will gladly send you a refund minus the shipping & handling charges we incurred plus the appropriate restocking fees as stated above.
- Handling Fees are non refundable.